To ensure a swift response to power outages, the Minister of Energy and Green Transition, John Abdulai Jinapor, says the government will introduce a WhatsApp-based system.
John Abdulai Jinapor announced the initiative during the final day of the President’s resetting tour of the Northern Region on Monday, April 20.
John Abdulai Jinapor explained that the system will allow consumers to report faults instantly by sending a WhatsApp message with their location.
According to John Abdulai Jinapor, the new platform will eliminate delays associated with traditional call centers and improve communication between consumers and power providers.
John Abdulai Jinapor said the system will enable technical teams to respond quickly and fix faults in real time.
“We are going to launch a system where you don’t even need to call,” John Abdulai Jinapor said, adding that users can simply send a message and receive immediate assistance.
John Abdulai Jinapor noted that the move will improve customer experience and reduce downtime in electricity distribution.
He added that the initiative reflects the government’s effort to leverage mobile technology to strengthen service delivery in the power sector.
