MTN Ghana is urging its customers to avoid using their date of birth or mobile phone number as their Mobile Money (MoMo) PIN, warning that these choices make it easy for fraudsters to gain access to accounts. This caution was shared during an anti-fraud roadshow held in Lapaz, Accra, as part of MTN’s efforts to protect its mobile money users from rising fraudulent activities.
Rena Ankrah, Manager for AML-CFT and Head of Fraud at MTN Ghana, emphasized the risks of using simple, easily guessable PINs. “Fraudsters target your date of birth and phone number to hack into your MoMo account once they get hold of your phone. That’s why we’re advising everyone to choose strong, unpredictable PINs,” she explained.
The campaign, dubbed the “MTN MoMo Fraud Roadshow,” is part of MTN’s wider initiative to educate the public on securing their accounts and recognizing potential scams. Ankrah highlighted the growing sophistication of fraudsters, making it essential for customers to stay vigilant against suspicious messages and calls.
She also outlined some of the security measures MTN Ghana has in place to combat fraud, including SMS filtering, IMEI blocking, and partnerships with other telecom companies. However, she stressed the importance of customers playing an active role in their own security by using complex PINs and staying alert.
“As we mark our 15th anniversary with exciting prizes, we remind our customers that MTN will never ask for personal information or send a prize-winning message riddled with typos. Always verify the caller’s number and remember, MTN will contact you through 0244300000 if you’ve won,” Ankrah said.
In addition, the National Communications Authority (NCA) has introduced the *402# short code, enabling customers to verify which numbers are linked to their Ghana Card, further enhancing mobile account security.
The roadshow also featured an engaging drama, showing how fraudsters pose as MTN agents to deceive unsuspecting customers. Many attendees, including MTN customers and Lapaz residents, took part in the event and walked away with exciting prizes, reinforcing MTN’s commitment to safeguarding the mobile money ecosystem.
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