Officials of Public Utility and Regulatory Commission and the Electricity Company of Ghana in the Ashanti Region have held a one-day workshop on ECG’s billing-related concerns in the Region, and how to strategically resolve the challenge.
The Ashanti Regional Manager of PURC, Mr. Edward Kingston Boduah in his presentation remarked that the issuance and delivery of electricity bills and resolution of anomalies of same are crucial activities of ECG and must be done in accordance with the relevant regulations (I.e. LI 2413) to reduce billing-related complaints.
He further indicated that consumer complaints of suspected billing anomalies have soared in the region, which must be addressed forthwith.
ECG officials led by the Regional Commercial Manager (RCM) of Ashanti West Region, Mr. Jonathan Asante also took the opportunity to make a PowerPoint presentation on the ‘ECG Power App and Billing Software’ among others.
He also assured the Commission of their resolve to observe the relevant regulations (LI 2413) in the discharge of their duties as well as collaborate to resolve consumer complaints in the region.
