The Public Utilities Regulatory Commission (PURC) has summoned the Electricity Company of Ghana (ECG) over the fast depletion of prepaid electricity units following widespread public complaints after the January tariff adjustment.
The PURC has directed the ECG to appear before it to explain reports that prepaid electricity credits are running out unusually fast.
In a formal letter, PURC Executive Secretary Dr. Shafic Suleman asked ECG’s Managing Director and senior officials from the technical, commercial, ICT, and customer service departments to attend an emergency meeting on Wednesday, February 26.
The Commission said it has taken note of widespread media reports and public complaints alleging rapid depletion of prepaid units after the implementation of the Multi-Year Tariff Order (MYTO) in January.
The development has triggered public concern, with many consumers questioning whether the tariff adjustment has led to hidden increases.
However, ECG has denied any wrongdoing. The Communications Director of the ECG, William Boateng, stated that the company applies only tariffs approved by PURC.
According to him, increased electricity consumption due to hot weather conditions and the growing use of electrical appliances may be responsible for the fast depletion of prepaid credits.
