Have you ever found yourself in a distressing situation where you sent money to the wrong person on MTN Mobile Money, only to realize that this was a mistake?
On today’s UrbanMix Show, the hot topic was, “What would you do if you accidentally sent GHS 50,000 to the wrong number?” The Orange FM social media platforms exploded with reactions, and the responses were nothing short of electrifying!
In this article, we will show you how to fix it if you accidentally send MTN mobile money to the wrong person.
5 ways to Reverse MTN Mobile Money Transaction
- Dial the MTN Short Code
The easiest and first thing you can do is to cancel the transaction right away. Immediately you notice a transactional error , dial *170#, select ‘Wallet,’ and then select ‘My Approvals’. Select pending transactions, and then you will be in the position to cancel the transactions if the receiver has not taken it out or used it yet. - Contact MTN customer support
If the first option does not work for you, you ought to contact the MTN customer support. To do this, simply dial 100 from your MTN line. You will be required to share your ID, the amount that was sent, and the transaction ID, which will be found in your MTN mobile money transaction history. You may be taken through some steps to help in the reversal and may even contact the intended receiver.
- MTN mobile money app.
There is an option on the MTN Mobile Money app for a wrong transaction. Log in, go into the history of your transactions, highlight the wrong transaction, and then choose the disagree option. This will send a request to MTN directly for transaction review. This might take some time, but it works.
4. MTN Office
Going to the closest MTN office and requesting a reversal is another option. You have to report the issue 30 days after the occurrence of the wrong transaction. This process can take up to 15 days to complete. Once your cash is reversed, you confirm that the mobile money reversal was successful.
5. MTN’s Online Presence
You can also make use of the website and social media of MTN Ghana. You can talk to MTN officials when you use their official social media platforms. Request that they help you retrieve your money.
Sending money by mistake can be tough, but acting fast is key. You have to be proactive and act right away, for your money to be sent back to you. Don’t forget to comment your experiences in the comment box below and tune in to Orange FM for more expert advice and engaging discussions on managing your finances and more. Stay informed and stay connected with Orange FM!
